Contact
This page is available in English only.
Everything reaches the same inbox: support@builds.center. Putting the right word in the subject line gets it to the right place faster.
What to write
- Support — something is broken, or you cannot work out how to do something. Include your username and, if a specific page is involved, its URL.
- Billing — subscriptions, receipts and refunds. See the Refund and Cancellation Policy; include the receipt number if you have it.
- Privacy — access, correction, export or deletion of your data, or any question about the Privacy Policy. Write from the address on the account so we can tell it is you.
- Copyright or Trade mark — see the Copyright Policy for what a notice needs to contain.
- Moderation — appealing a removal or a suspension. Say what was removed and why you think it was a mistake.
- Press or partnerships — just say what you have in mind.
How long we take
We aim to reply within 2 business days, and to privacy requests within 30 days at the outside. It is a small operation and there is no overnight shift, so an email sent at 3am on a Saturday will be read on Monday.
Reporting content
For content that breaks the Community Guidelines, the report option on the build, post or comment is faster than email — it goes straight to the moderation queue with the context attached. Use email for anything urgent, and say so in the subject line.
Security
If you have found a vulnerability, email us with "Security" in the subject line. Please include enough detail to reproduce it, and give us a reasonable opportunity to fix it before disclosing it publicly. We will confirm receipt, keep you updated, and credit you if you would like us to.
Please do not run automated scans against the service, access accounts that are not yours, or degrade the service for other people while testing.
Operator
builds.center is operated by Bagas Naufal Insani, an individual trading in his own name in Indonesia.
Belle Fleur B8 11
Citra Garden Serpong
Cisauk, Kabupaten Tangerang 15341
Banten, Indonesia
Email is far quicker than post: support@builds.center. The address is published because consumer law in several countries requires a trader to give a geographic address, and because our payment provider requires one.